Thank you to all our guests who may be part of the My PKG Rewards program, and thank you so much to all who joined and supported the program since its launch in 2019! Recently, you might have been shocked to hear that the My PKG Rewards Program will end officially on May 15th, 2023. At PKG, we want to take this opportunity to share several important updates with you regarding this decision:
Dear Valued Guest,
Thank you for being a part of My PKG Rewards. We are writing to inform you of an important update regarding the My PKG Rewards Program. We understand that our Rewards Program has been an excellent way to express our gratitude to loyal guests like you. However, unfortunately, we have had to make the difficult decision to end the program, effective May 15th, 2023 (midnight PST).
As you know, we (and the rest of the restaurant industry) have been facing challenging times due to increased costs from our vendors and services. Our commitment since day one has always been to keep prices affordable for our guests without sacrificing the quality of our food or portion size. We have been exploring different options to keep our menu affordable but refuse to cut corners when using healthy ingredients like ABF proteins or preparing our dishes to order from scratch daily. The tough choices we have come to then are either removing the Rewards Program or increasing menu prices. We recently surveyed guests to see what they preferred, and the majority chose the former option.
Therefore, we will end the Rewards Program effective May 15th, 2023, at midnight PST. You can still earn points and rewards until this date. And, of course, we will honor all rewards earned before May 15th, 2023, until it expires. For example, you earned a reward on April 29th, which expires in October. In that case, we will honor that, so you have plenty of time to come in before the expiration date without rushing.
We understand that this news may be disappointing, but we made this decision based on our guests’ valuable feedback and always want to be transparent about our changes and why.
Thank you again for being a loyal member of My PKG Rewards. We appreciate your support and hope that you understand the difficult decision we had to make. We will continue to work very hard to provide you with the same quality food and service that you have come to expect from us.
At PKG, we care about every guest, so if you have any questions or concerns, please contact us at [email protected]. We appreciate your continued support!
Best regards,
Panini Kabob Grill (PKG)