My PKG – Log In/Create an Account

My pkg Rewards
Rewards Program Update

Thank you to all our guests who joined and supported the My PKG Rewards program since its launch in 2019! Please note that the Program officially ended on May 15, 2023. Any rewards earned before then will remain redeemable until their expiration date. For more information, please read our post here.

Download the PKG app

Manage your online account here, view recent orders, and reorder favorites.

  • You can register for a PKG online account by 1) Clicking the "Sign Up" button above OR 2) Downloading the FREE My PKG app, available on the App Store and Google Play store.

  • If you would like to edit your account, please sign in online using the “Log In” button above the FAQs or on your My PKG app. On the website, you can change any information you prefer (e.g. birthday, phone number, email address) by clicking “Edit Profile”. On the app, click “Edit Account”. If you have any issues, please submit your request by emailing our support team at [email protected].

  • First, please double-check your device is connected to the Internet. Please also double-check if you are signing in with the correct username and password. To reset your password online, click the “Log In” button above and then select “Click here to request a new password.” You will be emailed a link to reset your password and verify your account. Alternatively, when you are on the My PKG app, select “Security” from the sidebar. You will have the option to create a new password. As an added layer of security, you may enable Face ID or Touch ID (dependent on smartphone model and capabilities).

  • We are sad to see you go! If you absolutely want to delete your account, please email [email protected] with your request.

  • You can view your transaction history online or on the PKG app. Simply click our “Log In” button above and once logged in, click “Transaction History”. You will see all orders. On the My PKG app, simply click “My Account” on the sidebar to view your points balance. You can click “Recent Orders” on the homepage to view your online order history too.

  • To view your balance, please click the “Log In’ button above, then click “Home” in the left hand corner, and finally click “Check Your Balance”. Then, fill out the card number and registration code found on the back.

  • Sign into your account online using the "Log In" button above. On the "Account Balance" page, you will see a box titled "Summary of Accounts." Click the green box with the plus sign. Then, enter your card number and click "Submit." Please note that to prevent fraud, our system may automatically suspend your account if you add too many gift cards to your account in a short time span. If this happens to you, please reach out to our support team at [email protected] for further assistance.

  • Now that you've added the gift card into your account, please note that this will make your main account number (not to be confused with your phone number) act as the new gift card number. During checkout when ordering online or through the app, make sure to click the "GIFT CARD" field under "Payment Method" and add your account number.

  • We will only use this information to send you special offers and promotions that we think you will love. We will also send important updates regarding any changes to My PKG Rewards and to keep you updated on your account activity. Your phone number is only used to look up your account in the restaurant. We do not share your information with any third party. You may view our privacy policy on our website.

  • Please contact our support team at [email protected] or call our corporate office at (949) 788 – 1620.